eCommerce
Fulfilment Costs

Fulfilment costs are often overcomplicated.
We understand that you need transparent costs so you can
budget for growth.
That’s why we keep our prices competitive, clear and simple.

Free Goods in
Free Storage for 2 months
Free Integration
Free 1st Pick

From just £650 per month, you can get started with

the highest-rated global eCommerce fulfilment provider.

UK Fulfilment Pricing

This page shows fulfilment costs with dispatch from the UK.
For other European locations, please select your preference.

How our pricing structure works:

Fulfilment costs with Huboo are dependant on the size and quantity of your goods, and are made up of the following elements:

Storage
Subscription
Fulfilment
Unlike most competitors, our fulfilment costs are inclusive of:
Carrier rate
Picking cost
Packing cost
Extra services

Fulfilment Costs

To give you a true end-to-end fulfilment cost, our standard carrier prices are inclusive of:

Inbound receiving of the goods to our warehouse*

First Pick

Shipping with a leading courier (Evri, Royal Mail, Fedex)

If you ship multiple items in a single package, there will be a charge of £0.79 per additional item.

Discover our full list of couriers.

Please note all prices exclude VAT.

Standard
Fully Tracked
Size and Weight
Huboo 48 Hour
Huboo 24 Hour
Small Letter to 20g
£1.56
Large Letter to 100g
£1.69
£1.97
Large Letter to 250g
£2.40
£2.82
Large Letter to 500g
£2.82
£3.29
Large Letter to 750g
£3.69
£4.21
Size and Weight
Huboo 48 Hour
Huboo 24 Hour
Large Letter up to 750g
£3.99
£4.51
Small Packet to 1kg
£4.23
£5.65
Small Parcel to 1kg
£4.39
£6.03
Small Parcel to 2kg
£4.52
£6.67
Medium Parcel to 2kg
£5.65
£7.13
Medium Parcel to 5kg
£7.95
£9.03
Large Parcel to 10kg
£8.76
£9.51
X-Large Parcel to 20kg
£10.26
£10.99

Please note all prices exclude VAT.

Packaging cost

We can receive goods in mailable packaging or pack them to your requirements using your own. We can also supply generic packaging if you need it.
Professional packing service to minimise damages
Free courier mailing bags, Jiffy bags and envelopes


Boxes are not included. To discuss using bespoke packaging including eco (plastic free), boxes or custom branded wraps, please contact us directly.

Our Parcel Sizes

(including packaging)
Parcel size
Length
Width
Height
Large Letter
30 cm
22 cm
2.5 cm
Small Packet
30 cm
22 cm
15 cm
Small Parcel
44 cm
34 cm
15 cm
Medium Parcel
60 cm
40 cm
40 cm
Large Parcel (Over 5kg)
60 cm
40 cm
40 cm
X-Large Parcel
100 cm
50 cm
50 cm

Storage

We offer two straightforward storage solutions designed to meet the needs of your business while providing maximum transparency and simplicity.

Depending on your storage requirements you will be enrolled on to one of the below:

1. Item storage
We track the storage of each item individually from the moment it arrives at our fulfilment centres. For the first two months, any stock held on your hub will be stored for FREE. After this initial period, a small monthly storage fee will apply.

Monthly storage fees per item:
Storage for
Large Letter
£0.06
Storage for
Small Packet
£0.17
Storage for
Small Parcel
£0.46
Storage for
Medium Parcel
£1.15
Storage for
Large Parcel
£1.15
Storage for
Extra-Large Parcel
£1.15

2. Replenishment service
A single set cost for each storage location used to hold single SKU stock. This £9.95 weekly cost per location will cover:

State of the art inventory management
Storage of the goods
Replenishment to the Hub

* Terms and conditions apply
* The “2 months free” storage offer is not valid for stock stored on pallets
* The solutions are exclusive from one another and cannot be combined

Huboo Subscription

Our subscription cost covers all the manual account related activity that goes into maintaining quality service as order volumes increase. These include:

Dedicated Hub Manager

In-House Customer Service

Technical Support

Fulfilment Dashboard

Silver
Silver
Up to 300
Orders & Dispatches per month
Price / month
£50
Gold
Gold
Up to 1,500
Orders & Dispatches per month
Price / month
£150
Platinum
Platinum
Up to 5,000
Orders & Dispatches per month
Price / month
£450
Corporate
Corporate
5,000 +
Orders & Dispatches per month

Why pay a subscription?

During peak 2023, we picked, packed and shipped over 1.3 million orders from our warehouses thanks to the impressive growth of our eCommerce merchants.

Subscriptions helped enable this growth during a busy period.

We hired and trained 100+ hub managers to ensure our customers had high-quality, consistent fulfilment. We didn’t use any agency staff.  We achieved 99.9% picking accuracy and resolved 96% of customer service queries on time.

Read more about how our  human approach supported by flexible, end-to-end technology enables growth.

Extra Services

Huboo Extra
Carrier Emails
Kitting
Huboo Extra

Payment for loss or damage during transit from Huboo to the customer.

Item value
Up to £5
£0.25
Item value
Up to £20
£0.50
Item value
Up to £100
£1.50
Huboo Account Extra payment amount during transit from Huboo to the customer:
Amount for
Full Sales Value
2% of sales
Amount for
Half Sales Value
1% of sales

Huboo Extra applies to B2C (not B2B) orders and shipments.

Carrier Emails

Reduce WISMO queries and drive customer loyalty with branded tracking emails. Send personalised notifications, from your brand, keeping your customers engaged & informed post-purchase.

Cost per send
£0.02
Set up fee
£500
Kitting

We can offer a range of kitting and bundling option to fit the needs of your business.

From assembling gift sets, hampers and subscription boxes to labelling and packaging products.

Speak to one of our experts about your requirement for a bespoke price.
Courier surcharges

International surcharge:

Courier companies are adding a temporary surcharge onto shipments outside of the UK. Therefore, Rest of the World Shipments will be subject to an international surcharge of £3.92 Per Kilo.

Fuel surcharge:

Some courier companies have an additional fee on top of basic shipping rates. These charges are designed to help these carriers cover the costs associated with fuel given the fluctuation in fuel prices.

International shipping

We’ve got everything in place to help you reach more customers in more places. Our UK & European network of fulfilment centres and our global couriers fulfil eCommerce orders all over the world, so you can seamlessly grow your business with confidence. Please contact us for per country quotes.

Express Delivery

Express Delivery Options (Guaranteed before 1pm, includes receiving, picking and postage costs). Prices available on request.

Return fee

A return handling fee of £3 is applicable per return.

Cut-off times in the UK (local time):

2:30 PM for Standard Orders and 4:30 PM Prime Orders Only

PLEASE NOTE

  • Our fulfilment centre and services pricing and costs are kept up to date regularly and are subject to change.
  • Prices are effective from 29th January 2024.
  • At Huboo we have a minimum invoice value due monthly (£650). For more details, please contact our Sales team.
  • 3.5% of the invoice amount will be charged to businesses that choose not to pay by direct debit.
  • We may decide to send fully tracked at our discretion. If we decide to upgrade a standard service we will not charge for this
  • Fully tracked prices exclude Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE), Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. These locations have an additional charge of £7.21 (Or between £9.06 and £26.40 if using DPD services).
*Terms and conditions apply. The “2 months free” storage offer is not valid for stock stored on pallets.