When we first did the changeover to outsourcing fulfilment, it freed up so much more time for us to focus on revenue-generating tasks. It also has net-net not cost any extra money to outsource. In fact, they saved us money on our postage with all costs considered. It has allowed us to scale up our online sales massively and despite the difficult times we find ourselves in 2020, this is going to be our best year of sales as we continue to grow.
I would recommend for any eCommerce brand with fast-moving products to outsource fulfilment to Huboo as our experience has been overwhelmingly positive and they have played a big part in the growth of our brand since we decided to work with them. Read more…
As a business, we have to be really careful with how we spend our time and money and one of the things that really struck me about Huboo is how open and transparent you are about all aspects of delivery. This openness really helped us build trust in you and we always feel our business is in a safe pair of hands. Similarly, we have always felt valued as a customer and know that whenever we pick up the phone to speak to you, there’s always someone on the team there ready to help.
We’re still learning after all, so being able to ask lots of questions and get a detailed and thorough response is key. Read more…
The unique hub model was also a vital factor in us feeling at ease, knowing that our products are in one place with a single Hub Manager who acts as an extension of our brand. The dashboard is easy to use, as are the integration tools and shipping times. Sometimes, three or four days go by without needing to check our dashboard because we trust Huboo so much.
The customer service and communication we’ve received has been exceptional. To read more click here.
The pricing was very transparent and clear cut, with no nasty hidden costs; it was a very streamlined offering. We’ve stayed with Huboo throughout the peaks and troughs because there have been learnings on both sides; we appreciate that whenever a mistake happens, we work together as a team to find a resolution that suits both parties.
There is an immense level of care towards us, which we value greatly, but mostly, it was Rob. To read more, visit here.
We’d heard about Huboo and after meeting with the team, we felt really reassured that the business would have the capabilities to handle all of our supply chain logistics. One of the things we have found most beneficial since working with Huboo is the constant communication we have with our hub manager. They’re always at the end of the phone if we need to check on something and we really trust their opinions on the best way to get our products out to our customers.
We also have quite a lot of key sales periods throughout the year – whether that’s Christmas or around a new product launch – and Huboo has been brilliant at supporting us when we’re really busy. It’s so helpful to know that everything is completely taken care of and we can focus on doing what we do best. Read more…